Resolved: Campus Data Warehouse Access Issue for Some New Employees

Update – September 11, 2026: 

The updated Campus Data Warehouse processes that provide QuickSight user roles and row-level security have been migrated to production and executed successfully.  

Initial validation indicates that affected new employees are now receiving the expected QuickSight access and permissions.  

If you are still unable to access Campus Data Warehouse reports or dashboards, please submit an IT ticket through Optimize so we can follow up.

We are aware of an issue affecting some newly hired employees, who may be unable to access Campus Data Warehouse reports and dashboards.

Users experiencing this issue may see the following message on dashboard data visualizations:

"You can't access the visual because the data is restricted. Contact the dataset owner to update the row-level security rules."

This issue is related to the campus transition from HR 9.0 to CHRS. As a result, some new employees who have not yet been assigned a specific OBI role via the OASIS Alternate Data Access Request (DAR) process are not automatically receiving the standard Campus Data Warehouse General User access.

Our technical team has developed a solution, and implementation is currently the highest priority. The update is undergoing final testing before being migrated into production. We expect the fix to be available early this week.

Once the update is deployed, we will be looking for a few new employees to help verify that access is working as expected.

We appreciate your patience while we complete this work. If you are a new employee experiencing this issue, please continue to report it through the IT ticketing system (Optimize) so we can track affected users and follow up once the fix is in place.

GC0099020 - Unable to access data

I'm a new professor on campus and I am unable to access the dashboard data. The screen says, "You can't access the visual because the data is restricted. Contact the dataset owner to update the row-level security rules."